• Return & Refund Policy

    At Nikola Krstev Haircare, we take pride in delivering exceptional quality across all of our products and services. If you are not entirely satisfied with your purchase, we are here to help.

    1. Physical Haircare Products

    Standard Returns & Exchanges

    30-Day Window: You may return unopened, unused products in their original packaging within 30 days of purchase for a store credit or exchange.

    Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required for all returns.

    Non-Returnable Items: Opened or used products cannot be returned due to hygiene and health standards unless the item is faulty or defective.

    Return Shipping: Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

    Damaged, Faulty, or Incorrect Items

    If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery at [Insert Email Address] with your order number and photos of the product.

    We will provide a pre-paid shipping label and issue a full refund, replacement, or store credit once the item is inspected.

  • Item descriptionProcessing & Handling Times

    Order Processing: All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).

    Order Confirmation: Once your order is placed, you will receive an automated confirmation email with your order summary. You will receive a secondary notification with tracking details once your package has shipped.

    2. Domestic Shipping Rates & Delivery Estimates (Australia)

    We ship nationwide across Australia using reputable carriers (such as Australia Post). Delivery estimates apply after the 1–2 business day processing window.Free In-Salon Click & Collect

    Skip shipping fees by collecting your order directly from our salon:

    Collection Location: Nikola Krstev Salon, Wollongong NSW 2500.

    Notification: You will receive an email or SMS when your order is packed and ready for pickup.

    Requirements: Please bring your order confirmation email and a valid photo ID when collecting your items.

    4. Order Tracking & Delivery Issues

    Tracking Your Order: Once shipped, your dispatch email will include a tracking link. Please allow up to 24 hours for tracking updates to register with the carrier.

    Incorrect Addresses: Nikola Krstev Haircare is not responsible for orders delivered to an incorrect or incomplete address provided at checkout. Re-shipping fees will apply if an order is returned to us as undeliverable.

    Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date at [nikkrstev@gmail.com] with your order number and photos of any damage.

  • Terms of Service

    Effective Date: September 14, 2026

    Website: Nikolakrstevsalon.com.au

    Business Name: Nikola Krstev Haircare / Nikola Krstev Salon

    1. Overview & Acceptance

    This website is operated by Nikola Krstev Haircare. Throughout the site, the terms "we", "us", and "our" refer to Nikola Krstev Haircare. By visiting our site or purchasing products/services from us, you engage in our "Service" and agree to be bound by the following Terms of Service.

    2. Product Availability & Pricing

    Prices: All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Prices are subject to change without prior notice.

    Accuracy: We strive to display product colors, descriptions, and packaging accurately. However, actual packaging or formulations may vary slightly.

    Product Use: Products sold on this website are for personal, professional, or home use as intended. They must be used in accordance with manufacturer instructions on the label.

    3. Orders & Payment

    We reserve the right to refuse or cancel any order for reasons including product availability, errors in product or pricing information, or suspected fraud.

    Payment must be made in full at checkout via our accepted payment gateways (Credit/Debit Card, Afterpay, Apple Pay, etc.).

    4. Intellectual Property

    All content on this website—including logos, text, product names, images, graphics, and branding—is the intellectual property of Nikola Krstev Haircare and protected by Australian intellectual property laws. You may not reproduce, duplicate, copy, or resell any portion of our products or brand without explicit written permission.